COOL CO. FAQ

All organizations and individuals will undergo an onboarding process. The process includes session do’s and don'ts, coaching plans, curriculum outlines, tutorial videos, and an intake questionnaire. It is customized to fit each client's needs.

All sessions are hosted virtually. Organizations and individuals can request in-person and hybrid programs for an additional fee.

NOTE: All in-person services rendered outside a 20-mile radius require a deposit.

Coaching sessions are 60 minutes and vary in frequency. Individuals and organizations can select biweekly or monthly sessions.

NOTE: Session extensions are available for an additional fee.

All service packages vary in session quantity, level of engagement, and offerings [i.e., benefits and perks]:

Basic Package: Participants receive detailed instructions and guidelines along with the necessary tools to complete process steps independently over three sessions.

Plus Package: Participants receive detailed instructions, guidelines, and tools with additional support. They can expect to complete some steps during our sessions and the remaining on their own [with support via coaching calls] over the course of 6 sessions.

Premium Package: Participants receive full service, including detailed instructions, guidelines, bonus tools, and implementation. Implementation includes completing all process steps in session, accountability checkpoints, and external support via coaching calls over the course of 12 sessions.

Of course! Please complete and submit the inquiry form, and a member of our team will reach out to you within 48 hours.

We accept payment from all major credit card companies [i.e., Visa, Discover, MasterCard, and American Express], PayPal, and ApplePay.

Academic Institutions: A signed contract is required before the date of services rendered. Full payment for services rendered is due no later than 30 days after the service date. Net 30 invoices and receipts are provided.